Shipping Policy
Shipping Policy – FQ Brand
1. Processing Time
- All orders are processed within 1–2 business days.
- Orders placed after 5 PM CET, or during weekends and European public holidays, will be processed the next business day.
2. Delivery Regions & Times
- Europe (Standard Shipping): 7–12 business days
- United Kingdom: 8–14 business days — fast dispatch within 24h, tracking provided automatically
- Rest of World (where available): 7–15 business days (subject to customs processing)
Note: Delivery times include both order processing and carrier transit.
3. Shipping Costs
We offer free standard shipping on all orders to all supported regions — no minimum order required.
- 🇺🇸 United States: Free
- 🇪🇺 Europe: Free
- 🇬🇧 United Kingdom: Free
- 🌍 Rest of World: Free (where available)
Express shipping options may be available at checkout for select destinations at an additional cost.
4. Order Tracking
- Once your order ships, you will receive a tracking number via email, so you can follow your delivery every step of the way.
5. Shipping Restrictions
- We currently do not ship to P.O. boxes, APO/FPO addresses, or beyond our supported regions.
- Orders may be restricted based on destination country regulations or carrier limitations.
6. Customs & Duties
- For international orders, any customs duties, import taxes, or local fees are the buyer's responsibility.
- These charges are typically collected by your local customs office or the shipping carrier.
7. Lost or Damaged Packages
- If your package is lost, delayed, or arrives damaged, please contact us promptly at contact@fqbrand.shop — we'll assist you in filing a claim with the carrier and finding a resolution.